Surving Outsourcing

This article originally appeared in InfoWorld.

It’s the new reality of IT: working as part of a global team, with coworker and outsourcers all over the world, coordinated by a project manager at headquarters. But that reality can be ugly, as managers are stretched across time zones, with no such thing as being off the clock. Work quality, commitment, and communications vary considerably, putting the burden on the manager caught in the middle to make it all work — from thousands of miles away.

For many companies, the results are bad: Thousands, sometimes millions of dollars in wasted efforts. Software and other tech projects that don’t deliver as promised. Burned-out IT managers who leave if they can, and give up if they can’t.

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