<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Maria Korolov</title>
	<atom:link href="http://www.mariakorolov.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.mariakorolov.com</link>
	<description>(Formerly Maria Trombly)</description>
	<lastBuildDate>Mon, 01 Apr 2013 20:02:52 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.5.1</generator>
		<item>
		<title>Five Step Question Meditation</title>
		<link>http://www.mariakorolov.com/2013/five-step-question-meditation/</link>
		<comments>http://www.mariakorolov.com/2013/five-step-question-meditation/#comments</comments>
		<pubDate>Tue, 26 Feb 2013 00:21:50 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1029</guid>
		<description><![CDATA[I learned this at a business seminar in Shanghai a few years ago, and no longer remember the source, but it&#8217;s proved extremely effective for me.
I&#8217;m a bit of a perfectionist workaholic, and have been advised repeatedly to balance my life, get in touch with my emotions, and so on and so forth. I even took a meditation class once, but found the experience unbearably painful.
This five step meditation, however, isn&#8217;t painful for me, and not only does it calm my mind, but it also serves a second purpose of giving me answers to questions. So I don&#8217;t feel that my time is being wasted. Efficient!
I&#8217;ve done this standing up, sitting down, and lying down. Standing up works fine, if you&#8217;ve got room to take five steps forward, and there isn&#8217;t anyone around to make fun of you. I do it lying down, floating in the pool, in the middle ...]]></description>
				<content:encoded><![CDATA[<p>I learned this at a business seminar in Shanghai a few years ago, and no longer remember the source, but it&#8217;s proved extremely effective for me.</p>
<p>I&#8217;m a bit of a perfectionist workaholic, and have been advised repeatedly to balance my life, get in touch with my emotions, and so on and so forth. I even took a meditation class once, but found the experience unbearably painful.</p>
<p>This five step meditation, however, isn&#8217;t painful for me, and not only does it calm my mind, but it also serves a second purpose of giving me answers to questions. So I don&#8217;t feel that my time is being wasted. Efficient!</p>
<p>I&#8217;ve done this standing up, sitting down, and lying down. Standing up works fine, if you&#8217;ve got room to take five steps forward, and there isn&#8217;t anyone around to make fun of you. I do it lying down, floating in the pool, in the middle of my regular laps. If you&#8217;re sitting down or lying down, just imagine yourself stepping forward instead of actually doing it.</p>
<p><strong>THE QUESTION</strong></p>
<p>First, formulate the question. For example, &#8220;How do I deal with this client?&#8221; Or, &#8220;What is a good idea for this project?&#8221; Or, &#8220;Should I look for another job?&#8221; Or, &#8220;What is the most important thing I should be working on today?&#8221; Or, &#8220;What is the most important question I can ask?&#8221;</p>
<p>Some people ask moral or religious or spiritual questions, too. And they get answers. I did once, and got an answer, and am still creeped out.</p>
<p>Close your eyes. Shake your shoulders. Take a deep breath. Relax.</p>
<p><strong>STEP ONE</strong></p>
<p>Step forward into your physical environment. This could be your office, your house, even your body&#8230; anything you can touch or see or smell. Look around. This is everything that pertains to the question. The locations. The people. The clutter on your desk. The pain in your back.</p>
<p>If the question is, &#8220;How should I arrange my desk?&#8221; then the environment would be as small as the desk itself. If it&#8217;s about getting in shape, it could include the ten extra pounds around your waist and the snack food aisle in the supermarket. If it&#8217;s about your career, it could include everything from the places you&#8217;ve had interships, to the people who admire most, to your current workplace.</p>
<p>Look around. This is all the stuff that&#8217;s creating your problems, all the places you&#8217;ve looked for solutions, all the people who are not being helpful at all. Because if they were helpful, you would have had your answer already.</p>
<p><strong>STEP TWO</strong></p>
<p>Now take another step forward.</p>
<p>You&#8217;ve left the physical world. It&#8217;s down below. You&#8217;re now in the world of actions.</p>
<p>What have you been doing about your question? Have you been making phone calls, doing research, jogging, sitting around worrying? Have you just been going about your normal business and not doing anything about the question?</p>
<p><strong>STEP THREE</strong></p>
<p>Take another step, leaving all this activity behind. Now you&#8217;re in the space of emotions.</p>
<p>How do you feel about the question? Are you nervous? Excited? Anxious? Scared? Happy? Ambivalent? Cold? Desperate? Uncaring?</p>
<p>Feel those emotions.</p>
<p><strong>STEP FOUR</strong></p>
<p>Take another step. You&#8217;ve left all those emotions behind. The worries, and anxieties, the ambivalence, all that stuff is down below. You feel a bit lighter.</p>
<p>Now you&#8217;re in the real of belief.</p>
<p>What do you believe about the question? Do you believe that you&#8217;re doomed to failure because the client hates you? That you&#8217;re never going to get the career you want because your family obligations are in the way? That you&#8217;re not good enough at whatever it is you&#8217;re trying to do?</p>
<p>Think of all the stuff you believe about yourself, about your question, about whatever problem it is that you&#8217;re facing.</p>
<p><strong>STEP FIVE</strong></p>
<p>Now take another step forward, and leave your beliefs behind. There is nothing left. Just empty space.</p>
<p>I like to imagine myself standing on top of a mountain, at night, with nothing visible except a sky full of stars all around me and everything else far, far below &#8212; so far that you can&#8217;t really see it anymore.</p>
<p>It&#8217;s just you and the universe.</p>
<p>And then you wait and listen.</p>
<p>&#8230;</p>
<p>&#8230;</p>
<p>Done listening? You&#8217;ll know when you&#8217;re done. You&#8217;ll have heard your answer, or you&#8217;ll have gotten bored standing there.</p>
<p>Now take a step back, back into your beliefs.</p>
<p>Look at them again. Whether you&#8217;ve heard your answer or not, they&#8217;ll look different now.</p>
<p>You believe your client hates you &#8212; but you don&#8217;t really know. You&#8217;re not a mind-reader. Even if you knew for certain that they hated you yesterday, people are flaky, and they change their mind. Or they just forget &#8212; you&#8217;re not the most important thing in their life. They&#8217;ve already moved onto hating someone else. Or they&#8217;re just trying to get a better offer out of you. Or want to hear an apology.</p>
<p>You won&#8217;t necessarily have all new beliefs to replace the old ones. But you&#8217;ll be looking at those beliefs with fresh eyes. And they might not hold up well.</p>
<p>Now take another step back, into your emotions.</p>
<p>Look at them now, and see how they&#8217;ve changed.</p>
<p>And another step back, to your actions.</p>
<p>If you got your answer, you&#8217;ll see what your new actions will have to be. If not, you&#8217;ll be looking at your actions with a new eye.</p>
<p>Step back again, to the physical environment.</p>
<p>See how that has changed.</p>
<p>Finally, take one last step back into yourself. Open your eyes.</p>
<p>To remember, think safe bet &#8212; <strong>S</strong>tuff, <strong>A</strong>ctions, <strong>FE</strong>elings, <strong>BE</strong>liefs, <strong>T</strong>ime to hear the answer.</p>
<p>(I always forget at least one of those steps, so need the mnemonic.)</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2013/five-step-question-meditation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top Enterprise Controversies of the 3D Web</title>
		<link>http://www.mariakorolov.com/2012/top-enterprise-controversies-of-the-3d-web/</link>
		<comments>http://www.mariakorolov.com/2012/top-enterprise-controversies-of-the-3d-web/#comments</comments>
		<pubDate>Tue, 18 Sep 2012 02:46:17 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Internet Evolution]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1020</guid>
		<description><![CDATA[If you&#8217;ve been watching the development of videogame technology and user interfaces, you might have noticed that we&#8217;re getting closer and closer to the point where the Matrix becomes a reality. At some point in the future, most of us will be socializing, working, and having fun in a vast virtual landscape &#8212; also known as the 3D Web, the metaverse, or the hypergrid.
Read full column at Internet Evolution.
]]></description>
				<content:encoded><![CDATA[<p>If you&#8217;ve been watching the development of videogame technology and user interfaces, you might have noticed that we&#8217;re getting closer and closer to the point where the Matrix becomes a reality. At some point in the future, most of us will be socializing, working, and having fun in a vast virtual landscape &#8212; also known as the 3D Web, the metaverse, or the hypergrid.</p>
<p><a href="http://www.internetevolution.com/author.asp?section_id=1192&amp;doc_id=250954">Read full column at Internet Evolution.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/top-enterprise-controversies-of-the-3d-web/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Gamification of the enterprise</title>
		<link>http://www.mariakorolov.com/2012/gamification-of-the-enterprise/</link>
		<comments>http://www.mariakorolov.com/2012/gamification-of-the-enterprise/#comments</comments>
		<pubDate>Mon, 10 Sep 2012 02:43:15 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Network World]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1019</guid>
		<description><![CDATA[How to successfully add game features to corporate processes
Can badges and scoreboards really make employees work harder, for no extra pay? Or will IT departments be stuck spending time and money &#8220;gamifying&#8221; work processes &#8211; only to have to undo everything once the fad has run its course?
According to Gartner analyst Elise Olding, 25% of all redesigned processes will include some form of gamification by 2015.
And the size of the gamification market &#8211; estimated at around $100 million last fall &#8211; will grow to more than $2.8 billion by 2016, according to M2 Research. The company also predicts that the enterprise segment will account for a quarter of that total, the single largest market segment.
But companies need to make sure they avoid the pitfalls of corporate gamification.
Read full article at Network World.
]]></description>
				<content:encoded><![CDATA[<p><strong>How to successfully add game features to corporate processes</strong></p>
<p>Can badges and scoreboards really make employees work harder, for no extra pay? Or will IT departments be stuck spending time and money &#8220;gamifying&#8221; work processes &#8211; only to have to undo everything once the fad has run its course?</p>
<p>According to Gartner analyst Elise Olding, 25% of all redesigned processes will include some form of gamification by 2015.</p>
<p>And the size of the gamification market &#8211; estimated at around $100 million last fall &#8211; will grow to more than $2.8 billion by 2016, according to M2 Research. The company also predicts that the enterprise segment will account for a quarter of that total, the single largest market segment.</p>
<p>But companies need to make sure they avoid the pitfalls of corporate gamification.</p>
<p><a href="http://www.networkworld.com/news/2012/091012-gamification-261967.html">Read full article at Network World.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/gamification-of-the-enterprise/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Ways Gamification Makes Sense</title>
		<link>http://www.mariakorolov.com/2012/5-ways-gamification-makes-sense/</link>
		<comments>http://www.mariakorolov.com/2012/5-ways-gamification-makes-sense/#comments</comments>
		<pubDate>Mon, 27 Aug 2012 02:52:12 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Future of Work Enabled]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1024</guid>
		<description><![CDATA[When I last wrote about gamification, in June, my opinion was that it was a big fat scam, as you can see in Gamification in the Workplace Is a Fad.
Management would give out badges and post videogame-style leaderboards, and employees would magically start to work harder for no additional money. Yeah, right.
It&#8217;s well known in business that whenever you pay attention to something, it improves. Any management fad, no matter how silly, will usually result in short-term improvements simply by the fact that management is paying attention to what employees are doing. It&#8217;s the business equivalent of the placebo effect.
Read full column at Future of Work Enabled.
]]></description>
				<content:encoded><![CDATA[<p>When I last wrote about gamification, in June, my opinion was that it was a big fat scam, as you can see in <a href="http://www.futureofworkenabled.com/author.asp?section_id=2184&amp;doc_id=246169" target="new">Gamification in the Workplace Is a Fad</a>.</p>
<p>Management would give out badges and post videogame-style leaderboards, and employees would magically start to work harder for no additional money. Yeah, right.</p>
<p>It&#8217;s well known in business that whenever you pay attention to something, it improves. Any management fad, no matter how silly, will usually result in short-term improvements simply by the fact that management is paying attention to what employees are doing. It&#8217;s the business equivalent of the placebo effect.</p>
<p><a href="http://www.futureofworkenabled.com/author.asp?section_id=2184&amp;doc_id=249698">Read full column at Future of Work Enabled.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/5-ways-gamification-makes-sense/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Here&#8217;s How You Can Replace Laptops With Chromebooks</title>
		<link>http://www.mariakorolov.com/2012/heres-how-you-can-replace-laptops-with-chromebooks/</link>
		<comments>http://www.mariakorolov.com/2012/heres-how-you-can-replace-laptops-with-chromebooks/#comments</comments>
		<pubDate>Mon, 27 Aug 2012 02:47:42 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Internet Evolution]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1021</guid>
		<description><![CDATA[I love the idea of Chromebooks &#8212; superlight laptops that do nothing but access the Web. And I love those Google commercials where a guy&#8217;s Chromebook is destroyed over and over again in various imaginative ways, and he picks up right where he left off after each disaster.
Where tablets are a great form factor for consuming content (e-books, videos, email, games), Chromebooks could be an alternative for folks who need to create a lot of content on the go.
Read full column at Internet Evolution.
]]></description>
				<content:encoded><![CDATA[<p>I love the idea of Chromebooks &#8212; superlight laptops that do nothing but access the Web. And I love those Google commercials where a guy&#8217;s Chromebook is destroyed over and over again in various imaginative ways, and he picks up right where he left off after each disaster.</p>
<p>Where tablets are a great form factor for consuming content (e-books, videos, email, games), Chromebooks could be an alternative for folks who need to create a lot of content on the go.</p>
<p><a href="http://www.internetevolution.com/author.asp?section_id=1192&amp;doc_id=249716">Read full column at Internet Evolution.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/heres-how-you-can-replace-laptops-with-chromebooks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Career Management for Longer Lifespans</title>
		<link>http://www.mariakorolov.com/2012/career-management-for-longer-lifespans/</link>
		<comments>http://www.mariakorolov.com/2012/career-management-for-longer-lifespans/#comments</comments>
		<pubDate>Mon, 13 Aug 2012 02:53:56 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Future of Work Enabled]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1025</guid>
		<description><![CDATA[We&#8217;re living longer, staying active and healthy, and having fewer children.
On one hand, you could see this as a demographic disaster in the making. There would be fewer workers to drive the economy and pay for Social Security, and more people collecting benefits while not being productive.
The obvious solution is to work longer, which would simultaneously solve the worker shortage, the Social Security issue, and the problem of what a healthy, vibrant person should do all day if they&#8217;re not interested in bingo or shuffleboard.
But keeping workers around longer poses a number of logistical problems for companies. Here are my suggestions for how to solve them, including some solutions that we could start getting in place today:
Read full column at Future of Work Enabled.
]]></description>
				<content:encoded><![CDATA[<p>We&#8217;re living longer, staying active and healthy, and having fewer children.</p>
<p>On one hand, you could see this as a demographic disaster in the making. There would be fewer workers to drive the economy and pay for Social Security, and more people collecting benefits while not being productive.</p>
<p>The obvious solution is to work longer, which would simultaneously solve the worker shortage, the Social Security issue, and the problem of what a healthy, vibrant person should do all day if they&#8217;re not interested in bingo or shuffleboard.</p>
<p>But keeping workers around longer poses a number of logistical problems for companies. Here are my suggestions for how to solve them, including some solutions that we could start getting in place today:</p>
<p><a href="http://www.futureofworkenabled.com/author.asp?section_id=2184&amp;doc_id=249029">Read full column at Future of Work Enabled.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/career-management-for-longer-lifespans/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>RIP: Voicemail, Victim of the Internet</title>
		<link>http://www.mariakorolov.com/2012/rip-voicemail-victim-of-the-internet/</link>
		<comments>http://www.mariakorolov.com/2012/rip-voicemail-victim-of-the-internet/#comments</comments>
		<pubDate>Mon, 30 Jul 2012 02:49:11 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Internet Evolution]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1022</guid>
		<description><![CDATA[The Internet has killed voicemail.
I hardly ever get voicemail messages anymore. If someone wants to reach me and can&#8217;t get me by phone, they&#8217;ll send an email, or a text.
In the last month, I have had zero work-related voicemails. Zero. Ten years ago, there would have been several dozen voicemails each day. That&#8217;s when I was working as a staff technology writer in the midst of the dot-com boom, and public relations folks were scrambling for any bit of coverage they could get.
Read full column at Internet Evolution.
]]></description>
				<content:encoded><![CDATA[<p>The Internet has killed voicemail.</p>
<p>I hardly ever get voicemail messages anymore. If someone wants to reach me and can&#8217;t get me by phone, they&#8217;ll send an email, or a text.</p>
<p>In the last month, I have had zero work-related voicemails. Zero. Ten years ago, there would have been several dozen voicemails each day. That&#8217;s when I was working as a staff technology writer in the midst of the dot-com boom, and public relations folks were scrambling for any bit of coverage they could get.</p>
<p><a href="http://www.internetevolution.com/author.asp?section_id=1192&amp;doc_id=248238">Read full column at Internet Evolution.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/rip-voicemail-victim-of-the-internet/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Bitcoin: Seven reasons to be wary</title>
		<link>http://www.mariakorolov.com/2012/bitcoin-seven-reasons-to-be-wary/</link>
		<comments>http://www.mariakorolov.com/2012/bitcoin-seven-reasons-to-be-wary/#comments</comments>
		<pubDate>Mon, 23 Jul 2012 03:00:29 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Network World]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1027</guid>
		<description><![CDATA[Of all the virtual currencies out there, BitCoin is the most interesting from a technical perspective &#8211; and the least interesting from the business point of view. BitCoin is a peer-to-peer virtual currency that uses cryptography to control the creation and transfer of money.
Unlike all other currencies, BitCoin is completely independent. &#8220;It is company or organization agnostic,&#8221; says Ajay Vinze, a professor at the W. P. Carey School of Business at Arizona State University, who is studying BitCoin.
Read full article at Network World.
]]></description>
				<content:encoded><![CDATA[<p>Of all the virtual currencies out there, BitCoin is the most interesting from a technical perspective &#8211; and the least interesting from the business point of view. BitCoin is a peer-to-peer virtual currency that uses cryptography to control the creation and transfer of money.</p>
<p>Unlike all other currencies, BitCoin is completely independent. &#8220;It is company or organization agnostic,&#8221; says Ajay Vinze, a professor at the W. P. Carey School of Business at Arizona State University, who is studying BitCoin.</p>
<p><a href="http://www.networkworld.com/news/2012/072312-bitcoin-260946.html">Read full article at Network World.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/bitcoin-seven-reasons-to-be-wary/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Farm Cash vs. Hard Cash</title>
		<link>http://www.mariakorolov.com/2012/farm-cash-vs-hard-cash/</link>
		<comments>http://www.mariakorolov.com/2012/farm-cash-vs-hard-cash/#comments</comments>
		<pubDate>Mon, 23 Jul 2012 02:59:03 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Network World]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1026</guid>
		<description><![CDATA[Virtual currencies jump the fence from in-game tokens to real-world rewards
Which would you rather get as a reward for doing business with a particular company: frequent flyer miles, cash rewards, or two virtual cows on FarmVille?
Major companies like American Express are betting that you pick Farm Cash or some other type of virtual currency.
Read full article at Network World.
]]></description>
				<content:encoded><![CDATA[<p><strong>Virtual currencies jump the fence from in-game tokens to real-world rewards</strong></p>
<p>Which would you rather get as a reward for doing business with a particular company: frequent flyer miles, cash rewards, or two virtual cows on FarmVille?</p>
<p>Major companies like American Express are betting that you pick Farm Cash or some other type of virtual currency.</p>
<p><a href="http://www.networkworld.com/news/2012/072312-virtual-currency-260945.html">Read full article at Network World.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/farm-cash-vs-hard-cash/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Cope With IT Support Cutbacks</title>
		<link>http://www.mariakorolov.com/2012/how-to-cope-with-it-support-cutbacks/</link>
		<comments>http://www.mariakorolov.com/2012/how-to-cope-with-it-support-cutbacks/#comments</comments>
		<pubDate>Thu, 19 Jul 2012 02:50:35 +0000</pubDate>
		<dc:creator>Maria Korolov</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Internet Evolution]]></category>

		<guid isPermaLink="false">http://www.mariakorolov.com/?p=1023</guid>
		<description><![CDATA[Cutting support desk costs by reducing staff, cutting hours, or outsourcing can help an IT department&#8217;s bottom line.
And it can hurt the company overall if it reduces employee productivity.
If employees can&#8217;t access critical systems, cutting support desk costs can also cut into billable hours, damage customer relationships, cut into production schedules&#8230; all sorts of bad stuff happens. (Think about the time wasted when an employee who needs help turns to a co-worker instead of IT.)
The answer may be to design applications in such a way that employees can help themselves.
Read full column at Internet Evolution.
]]></description>
				<content:encoded><![CDATA[<p>Cutting support desk costs by reducing staff, cutting hours, or outsourcing can help an IT department&#8217;s bottom line.</p>
<p>And it can hurt the company overall if it reduces employee productivity.</p>
<p>If employees can&#8217;t access critical systems, cutting support desk costs can also cut into billable hours, damage customer relationships, cut into production schedules&#8230; all sorts of bad stuff happens. (Think about the time wasted when an employee who needs help turns to a co-worker instead of IT.)</p>
<p>The answer may be to design applications in such a way that employees can help themselves.</p>
<p><a href="http://www.internetevolution.com/author.asp?section_id=1192&amp;doc_id=247684">Read full column at Internet Evolution.</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.mariakorolov.com/2012/how-to-cope-with-it-support-cutbacks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
