Companies should not attempt to jump into gamification all at once. Here are four specific applications that are excellent places to start your gamification program.
1. Call Centers
Leaderboards are just the start of what companies can do to gamify call centers to improve morale and results.
“For call centers and IT support desks, gamification can provide real-time dashboards in a fun and engaging manner,” says Siddhesh Bhobe, associate vice president at Persistent Systems, a global software product development company. The result, he says, is better productivity.
Read full article at Network World. This article also appeared in Computerworld.