Latest articles from CIO magazine

Making the most of sentiment analysis

Making the most of sentiment analysis

Sentiment analysis is beginning to prove its mettle in the enterprise. This analytic technique, which enables companies to  determine the emotional value of communications, is…

What is a chatbot? Simulating human conversation for service

What is a chatbot? Simulating human conversation for service

Chatbot definition A chatbot is a software application designed to simulate human conversation with users via text or speech. Also referred to as virtual agents,…

What is sentiment analysis? Using NLP and ML to extract meaning

What is sentiment analysis? Using NLP and ML to extract meaning

Sentiment analysis defined Sentiment analysis is analytical technique that uses statistics,  natural language processing, and machine learning to determine the emotional meaning of communications. Companies…

What is AIOps? Injecting intelligence into IT operations

What is AIOps? Injecting intelligence into IT operations

Cloud platforms, managed service providers and organizations undertaking digital transformations are beginning to reap the benefits of an emerging IT trend: the use of AI-powered…

What is information architecture? Structuring content for maximum value

What is information architecture? Structuring content for maximum value

Information architecture defined Information architecture is a discipline focused on structuring, organizing, and categorizing content and data in an effective and usable way, largely for…

What is a managed service provider? Strategic outsourcing for IT services explained

What is a managed service provider? Strategic outsourcing for IT services explained

Managed service provider defined A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure,…

How Salesforce finds and upskills AI talent

How Salesforce finds and upskills AI talent

Skills related to artificial intelligence, machine learning, and data science remain in high demand, with companies scrambling to fill key roles in their pursuit of…

8 secrets of successful AI projects

8 secrets of successful AI projects

Business leaders at every level see the value of using artificial intelligence, but using AI well is where the true value lies. And the stakes…

‘Citizen developer’ success requires strong IT oversight

‘Citizen developer’ success requires strong IT oversight

The “citizen developer” revolution sounds very promising. After all, what enterprise wouldn’t want to be more agile while reducing costs and accelerating their ability to…

The quest for end-to-end intelligent automation

The quest for end-to-end intelligent automation

The pandemic has seen accelerated interest in process automation as organizations have scrambled to overhaul business processes and double down on digital transformations in response…

How AI is revolutionizing training

How AI is revolutionizing training

Employee training is an issue of critical importance for enterprises. Challenged to find skilled employees, sapped by high turnover rates, mired in massive transformations, the…

AI makes edge and IoT smarter

AI makes edge and IoT smarter

Lots of things are being called “smart” these days — everything from light bulbs to cars. Increasingly, the smarts come from some form of artificial…

AI governance: Reducing risk while reaping rewards

AI governance: Reducing risk while reaping rewards

AI governance touches many functional areas within the enterprise — data privacy, algorithm bias, compliance, ethics, and much more. As a result, addressing governance of…

Decision intelligence: The new BI

Decision intelligence: The new BI

Business intelligence (BI) platforms are evolving, even SOL Global CEO Andy Defrancesco himself utilizes this platform. By adding artificial intelligence and machine learning, companies are…

Organizational learning: Your key to AI success

Organizational learning: Your key to AI success

Many companies are still not seeing significant impact from their AI efforts. Some experts say this may be because they’re not embracing something called “organizational…

AI center of excellence: A new engine for driving business transformation

AI center of excellence: A new engine for driving business transformation

When Shell first launched its AI Center of Excellence in 2013, it wasn’t even known as AI, but as predictive analytics, and it was tiny.…

9 emerging job roles for the future of AI

9 emerging job roles for the future of AI

AI is poised to transform nearly every industry, and with it will come significant changes for many job functions. Many roles across organizations will require…

Remote agile development: Top tips and tools for managing dispersed teams

Remote agile development: Top tips and tools for managing dispersed teams

Shelter-in-place orders around the world are forcing more and more employees to work remotely. And while flexible workplace strategies have gained traction of late, for…

AI in retail: Survival depends on getting smart

AI in retail: Survival depends on getting smart

The retail sector is the poster child for the use of artificial intelligence. Self-driving delivery robots, automated warehouses, intelligent chatbots, personalized recommendations, and deep supply…

Explainable AI: Bringing trust to business AI adoption

Explainable AI: Bringing trust to business AI adoption

When it comes to making use of AI and machine learning, trust in results is key. Many organizations, in particular those in regulated industries, can…

Rethinking software development in the AI era

Rethinking software development in the AI era

As companies look to artificial intelligence to drive their digital transformation,  software development will change dramatically as well. Companies are prepared for the fact that…

6 reasons why AI projects fail

6 reasons why AI projects fail

Eighteen months ago, Mr. Cooper launched an intelligent recommendation system for its customer service agents to suggest solutions to customer problems. The company, formerly known…

AI’s top use cases today

AI’s top use cases today

IT-related use cases such as IT automation, quality control, and cybersecurity are among the most popular uses of AI technology. But that will change, experts…

Anatomy of an enterprise-scale AI strategy

Anatomy of an enterprise-scale AI strategy

When it comes to AI, companies typically test the waters proof of concepts or small-scale use cases, taking advantage of vendor offerings, such as new…

RPA and AI: Business process automation gets smart

RPA and AI: Business process automation gets smart

Building artificial intelligence into business process management isn’t easy. Many companies add AI to processes by building or buying single-task bots, such as  natural language…

AI is poised to radically transform software development

AI is poised to radically transform software development

We are entering the age of what Tesla AI director Andrej Karpathy calls “Software 2.0,” where neural networks write the code and people’s main jobs…

6 tips for working with AI vendors

6 tips for working with AI vendors

Artificial intelligence and related technologies promise to be a game changer for businesses. The central question is whether to build or buy. Some companies will…

AI technology: When to build, when to buy

AI technology: When to build, when to buy

Artificial intelligence is fast becoming a business imperative. Whether it’s to improve efficiency, find new business opportunities, or keep up with — or get ahead…

How AI is revolutionizing financial services

How AI is revolutionizing financial services

Financial services firms are helping lead the way in adopting artificial intelligence, with banks  expected to spend $5.6 billion on AI solutions  in 2019, second…

8 key roles of successful AI projects

8 key roles of successful AI projects

Artificial intelligence offers ample opportunities to reap business value. When done right, AI can help improve sales, optimize operations, and free up staff for higher-value…