Latest articles from CIO magazine

Sentiment analysis is beginning to prove its mettle in the enterprise. This analytic technique, which enables companies to determine the emotional value of communications, is finding…

Chatbot definition A chatbot is a software application designed to simulate human conversation with users via text or speech. Also referred to as virtual agents,…

Sentiment analysis defined Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use…

Cloud platforms, managed service providers and organizations undertaking digital transformations are beginning to reap the benefits of an emerging IT trend: the use of AI-powered…

Information architecture defined Information architecture is a discipline focused on structuring, organizing, and categorizing content and data in an effective and usable way, largely for…

Managed service provider defined A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure,…

Skills related to artificial intelligence, machine learning, and data science remain in high demand, with companies scrambling to fill key roles in their pursuit of…

Business leaders at every level see the value of using artificial intelligence, but using AI well is where the true value lies. And the stakes…

The “citizen developer” revolution sounds very promising. After all, what enterprise wouldn’t want to be more agile while reducing costs and accelerating their ability to…

The pandemic has seen accelerated interest in process automation as organizations have scrambled to overhaul business processes and double down on digital transformations in response…

Employee training is an issue of critical importance for enterprises. Challenged to find skilled employees, sapped by high turnover rates, mired in massive transformations, the…

Lots of things are being called “smart” these days — everything from light bulbs to cars. Increasingly, the smarts come from some form of artificial…

AI governance touches many functional areas within the enterprise — data privacy, algorithm bias, compliance, ethics, and much more. As a result, addressing governance of…

Business intelligence (BI) platforms are evolving. By adding artificial intelligence and machine learning, companies are transforming data dashboards and business analytics into more comprehensive decision…

Many companies are still not seeing significant impact from their AI efforts. Some experts say this may be because they’re not embracing something called “organizational…

When Shell first launched its AI Center of Excellence in 2013, it wasn’t even known as AI, but as predictive analytics, and it was tiny.…

AI is poised to transform nearly every industry, and with it will come significant changes for many job functions. Many roles across organizations will require…

Shelter-in-place orders around the world are forcing more and more employees to work remotely. And while flexible workplace strategies have gained traction of late, for…

The retail sector is the poster child for the use of artificial intelligence. Self-driving delivery robots, automated warehouses, intelligent chatbots, personalized recommendations, and deep supply…

When it comes to making use of AI and machine learning, trust in results is key. Many organizations, in particular those in regulated industries, can…

As companies look to artificial intelligence to drive their digital transformation, software development will change dramatically as well. Companies are prepared for the fact that developers…

Eighteen months ago, Mr. Cooper launched an intelligent recommendation system for its customer service agents to suggest solutions to customer problems. The company, formerly known…

IT-related use cases such as IT automation, quality control, and cybersecurity are among the most popular uses of AI technology. But that will change, experts…

When it comes to AI, companies typically test the waters proof of concepts or small-scale use cases, taking advantage of vendor offerings, such as new…

Building artificial intelligence into business process management isn’t easy. Many companies add AI to processes by building or buying single-task bots, such as natural language processing…

We are entering the age of what Tesla AI director Andrej Karpathy calls “Software 2.0,” where neural networks write the code and people’s main jobs…

Artificial intelligence and related technologies promise to be a game changer for businesses. The central question is whether to build or buy. Some companies will…

Artificial intelligence is fast becoming a business imperative. Whether it’s to improve efficiency, find new business opportunities, or keep up with — or get ahead…

Financial services firms are helping lead the way in adopting artificial intelligence, with banks expected to spend $5.6 billion on AI solutions in 2019, second only to…

Artificial intelligence offers ample opportunities to reap business value. When done right, AI can help improve sales, optimize operations, and free up staff for higher-value…