The COVID-19 pandemic is putting data center infrastructure around the world to the test, as more users rely on it for remote work. That includes workers that manage their employers’ data center infrastructure inside colocation facilities, many of which are either not allowing customers or vendors in — outside emergency situations — or severely restricting access to prevent having the virus brought inside their facilities.
But colocation providers and their customers are generally in good shape, experts say, because the providers already have systems in place for remote monitoring and tech support requests.
Even when customers can no longer visit the facilities, many can still monitor their infrastructure with tools that provide visibility into cooling, networks, physical security, and other critical functions.
Meanwhile, the use of remote support options such as smart hands services has been growing.