AI agents have taken over as perhaps the most hyped technologies over the past year, after the excitement over generative AI seemed to sink under the weight of unrealistic expectations.
AI agents take gen AI a step further by emphasizing operational decision-making rather than content generation. The promise the approach has for impacting business workflows has organizations such as Aflac, Atlantic Health System, Legendary Entertainment, and NASA’s Jet Propulsion Laboratory already pursuing AI agents.
CRM leader Salesforce has since centered its strategy around AI agents, with the announcement of Agentforce. IT service management giant ServiceNow has also added AI agents to its Now Platform. Microsoft and others are also joining the fray.