Many organizations launched dozens of AI pilot projects in the last two and half years, with mixed success and disappointing ROI. But all that experimentation has borne some fruit, because several standout use cases for generative AI have emerged.
Many AI experts say the current use cases are just the tip of the iceberg, but here are the ones that have emerged so far.
Advanced chatbots and customer service
While simple chatbots using word and phrase recognition have been around for decades, newer chatbots with gen AI capabilities can make conversations sound more natural while dealing with many customer requests.